SloTornado Online Casino Terms and Conditions

Welcome to SloTornado Online Casino. These Terms and Conditions govern your use of our website, products, and services. By registering an account or accessing our platform, you confirm that you have read, understood, and agree to be bound by these Terms. We encourage you to review this document carefully before placing any bets or making any deposits. If you do not agree to our Terms, please refrain from using our services.

1. About Us

At SloTornado, we operate under the name Metlait SRL, a company incorporated in Costa Rica (registration number 3-102-911867), with a registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We hold an e-gaming licence No. 0000064 issued by the Tobique Gaming Commission, under which we are authorised to offer online gaming services to eligible players worldwide. For dispute resolution, we work with EGIS (egis.io), and you may contact them at disputes@egis-adr.com.

2. Eligibility and Account Registration

2.1 Age and Eligibility Requirements

At SloTornado Casino, we strictly prohibit access to persons under the age of 18. By creating an account, you confirm that you are of legal gambling age in your jurisdiction and that online gambling is permitted where you reside. We reserve the right to request identity verification documents at any time to confirm eligibility.

2.2 Account Registration

When registering with our SloTornado platform, you agree to provide accurate, complete, and up-to-date personal information. Each player is permitted to hold only one account. If we discover duplicate accounts, we reserve the right to suspend or permanently close them and withhold any associated funds pending investigation.

2.3 Restricted Countries

We do not accept registrations from players located in the following jurisdictions: Afghanistan, Belarus, Canada (New Brunswick and Ontario), Central African Republic, China, Cuba, Cyprus, DR Congo, Georgia, Haiti, Iran, Iraq, Israel, Libya, Malta, Myanmar, Netherlands, North Korea, Poland, Russia, Somalia, South Sudan, Syria, the United Kingdom, the United States of America, Venezuela, and Yemen. Players from Sweden may register but are not eligible to receive bonuses.

3. Know Your Customer (KYC) and Verification

Here at SloTornado, we are obligated to verify the identity of all players before processing the first withdrawal. Our KYC process may require you to submit government-issued photo ID, proof of address, and proof of payment method. If we are unable to reach you or receive no response within two weeks of a verification request, we reserve the right to lock the account and cancel any pending withdrawals.

4. Deposits and Payments

4.1 Accepted Payment Methods

We support a wide range of payment options including Visa, Mastercard (credit and debit cards), Interac, Apple Pay, MiFinity, Paysafe (processed via Tronabriz Ltd), various e-wallets, bank transfers, and CoinsPaid for cryptocurrency transactions. Crypto conversions are processed at the Coinbase Converter rate at the time of the transaction.

4.2 Minimum Deposit Amounts

At SloTornado Casino, our minimum deposit requirements are as follows:

• €20 or $20 USD
• A$30 (Australian dollars)
• C$30 (Canadian dollars)
• NZ$35 (New Zealand dollars)

We accept deposits in EUR, USD, AUD, CAD, NZD, and select cryptocurrencies. All transactions are processed securely, and we do not store your full payment details on our servers.

5. Withdrawals

5.1 Withdrawal Methods and Limits

Our SloTornado withdrawal options include Visa (OCT), Mastercard Payment Transfer, e-wallets, bank transfers, and cryptocurrency. Please note that USD bank transfers are currently unavailable. Withdrawals must be made to a payment method registered in your own name — we do not process payments to third-party accounts.

Our withdrawal limits are determined by your loyalty tier and cumulative deposit history:

• Base tier (levels 0–15, deposits below €1,000): €1,000 per day, €2,500 per week, €10,000 per month
• Higher tiers offer progressively increased limits up to unlimited withdrawals at levels R26–R30 (with deposits exceeding €10,000)
• VIP players are subject to individually negotiated limits

5.2 Processing Times

We process approved withdrawals within up to 72 hours. Bank transfers are completed within 3 business days. In the case of refunds, please allow 5–7 banking days. The minimum withdrawal amount is €20 or the equivalent in your chosen currency, including cryptocurrency.

6. Bonuses and Promotions

6.1 Welcome Package

We offer a four-deposit Welcome Package at SloTornado Online Casino. Using the respective bonus codes FIRST, SECOND, THIRD, and FOURTH, eligible players receive:

• 1st deposit: 100% match up to €1,000 + 100 Free Spins
• 2nd, 3rd, and 4th deposits: 75% match up to €1,000 + 100 Free Spins each

The minimum qualifying deposit is €20 (A$30 / C$30 / NZ$35). All bonus funds are subject to a 40x wagering requirement. Free Spins are granted on eligible games including Sweet Bonanza and Bonanza Billion.

6.2 High-Roller and Regular Promotions

Here at SloTornado, we provide dedicated promotions for high-stakes players. Our High-Roller Welcome Package (codes HIGH1–HIGH4) offers up to €4,000 on the first deposit and up to €3,000 on subsequent deposits. Additional ongoing promotions include:

• High-Roller Regular Bonus: 50% up to €2,000 + 200 FS (minimum €200, 30x wagering, weekly)
• Summer Monday Bonus (codes MON30 / MON80)
• Winning Wednesday: 30% up to €500 + 30 FS (code WED30)
• Weekend Reload: 50% up to €500 + 50 FS (code WEEKEND)
• Email/Phone Confirmation Bonuses: 25 or 15 Free Spins
• Birthday Bonus (code BDAY)

We reserve the right to modify or withdraw any promotion at our discretion. All bonuses are subject to our full Bonus Terms and Conditions.

7. Loyalty Programme

Our SloTornado VIP Club features 30 loyalty levels (R1–R30). Status Points are earned as follows: 1 SP = €1 wagered on slots; 1 SP = €10 wagered on live games, card games, roulette, and crash games. Benefits increase with each tier and include:

• Weekly cashback from 3% (R6) up to 20% at higher levels
• Daily Rakeback of 5% available from level R16
• Level-up rewards including Free Spins and cash prizes
• Up to €25,000 cash + 100 Free Spins upon reaching level R30

8. Responsible Gaming

At SloTornado Casino, we are committed to promoting responsible gambling. We offer a range of player protection tools including deposit limits, session limits, loss limits, self-exclusion, and reality checks. If you feel that gambling is negatively affecting your life, we encourage you to use our self-exclusion tools or contact our support team immediately. We also recommend reaching out to independent organisations that provide free gambling support services.

9. Game Providers and Availability

Our SloTornado game library features content from 80+ providers including Booongo, BGaming, Yggdrasil, Evoplay, Betsoft, PG Soft, Spribe, Ezugi, Luckystreak, Winfinity, and many more. We offer slots, live dealer games, roulette, blackjack, baccarat, crash games, and jackpot slots. Our platform is fully optimised for both desktop and mobile browsers, allowing you to enjoy our full catalogue from any device without downloading a dedicated application.

10. Customer Support

We provide customer support in English via live chat and email. You can reach our support team at support@slotornado.com. We aim to respond to all enquiries promptly and professionally. For unresolved disputes, our independent ADR provider EGIS is available at disputes@egis-adr.com.

11. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws applicable under our Tobique Gaming Commission licence. In the event of any dispute between you and us, we encourage you to contact our support team in the first instance. If a resolution cannot be reached, you may escalate the matter to EGIS as our designated Alternative Dispute Resolution provider. We are committed to fair and transparent resolution of all player complaints.

12. Amendments to These Terms

We reserve the right to update or amend these Terms and Conditions at any time. When we make material changes, we will notify registered players via email or a notice on our website. Continued use of our SloTornado Online Casino services following any amendments constitutes your acceptance of the revised Terms. We recommend checking this page periodically to stay informed of any updates.