SloTornadoCasino Privacy Policy

At SloTornadoCasino, we are fully committed to protecting your personal data and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access or use our website at slotornado.com. By registering an account or using our services, you agree to the practices described in this document. We encourage you to read this policy carefully before submitting any personal information to us.

Who We Are

Our SloTornado casino platform is operated by Metlait SRL, a company incorporated in Costa Rica (registration number 3-102-911867), with a registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We hold an e-gaming licence No. 0000064 issued by the Tobique Gaming Commission. As the data controller for all personal information processed through our platform, we take full responsibility for how your data is handled. If you have any questions, you can reach us at support@slotornado.com.

Information We Collect

We at SloTornado collect various categories of personal information in order to provide you with a safe, legal, and enjoyable gaming experience. The information we gather includes, but is not limited to, the following:

Registration and Identity Data

• Your full name, date of birth, and gender
• Email address, phone number, and residential address
• Username, D^2gKyKV7(0uxcQ, and account preferences
• Copies of identification documents submitted for KYC verification

Financial Data

• Payment method details such as card numbers (partially masked), e-wallet identifiers, and bank account information
• Transaction history including deposits, withdrawals, and bonus activity
• Cryptocurrency wallet addresses used via CoinsPaid or Coinbase

Technical and Usage Data

• IP address, browser type, device information, and operating system
• Pages visited, time spent on site, and clickstream data
• Login timestamps and session activity linked to your slotornado login
• Cookies and similar tracking technologies (see our Cookie section below)

How We Use Your Information

At SloTornadoCasino, we use your personal data for the following lawful purposes:

• To create and manage your player account
• To verify your identity and age in compliance with anti-money laundering (AML) and Know Your Customer (KYC) requirements before processing your first withdrawal
• To process deposits and withdrawals using your chosen payment method, including Visa, Mastercard, Interac, Apple Pay, MiFinity, Paysafe, and crypto options
• To administer bonuses such as the SloTornado bonus welcome package, loyalty rewards, cashback, and rakeback through our 30-level VIP programme
• To detect and prevent fraud, money laundering, and other prohibited activity
• To send you transactional communications and, where you have opted in, promotional messages
• To personalise your experience and improve our services
• To fulfil our obligations under applicable gaming regulations and licensing conditions

Cookies and Tracking Technologies

Our SloTornado platform uses cookies and similar technologies to ensure the proper functioning of our website, remember your preferences, and analyse how players interact with our services. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period.

You may adjust your cookie settings through your browser at any time. However, please note that disabling certain cookies may affect the performance of some features, including the slotornado app experience on mobile devices. By continuing to use our site, you consent to our use of cookies as described in this policy.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:

• Payment processors — including Tronabriz Ltd (for Paysafe) and CoinsPaid, to facilitate transactions
• Identity verification providers — to support our KYC and AML compliance obligations
• Game providers — we work with 80+ software providers; limited technical data may be shared to enable gameplay
• Regulatory and licensing authorities — including the Tobique Gaming Commission, where required by law
• Dispute resolution bodies — such as EGIS (egis.io), reachable at disputes@egis-adr.com, in the event of a complaint
• Law enforcement — when we are legally obligated or where disclosure is necessary to protect our rights or the safety of others

Data Retention

We at SloTornado retain your personal data for as long as your account remains active or as required by applicable law. Following account closure, we may retain certain data for a minimum of five years to comply with anti-money laundering regulations and audit requirements. After this period, your data will be securely deleted or anonymised.

Please note that if you become unreachable or fail to respond to our verification requests within two weeks, we reserve the right to lock your account and cancel any pending withdrawal in accordance with our Terms and Conditions.

Your Rights

Depending on your jurisdiction, you may have the following rights in relation to your personal data. We at SloTornadoCasino are committed to honouring these rights upon verified request:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request erasure of your data, subject to legal retention obligations
• The right to object to or restrict certain processing activities
• The right to data portability in a structured, commonly used format
• The right to withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us at support@slotornado.com. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection law.

Security of Your Data

We implement robust technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our SloTornado casino uses SSL encryption for all data transmitted between your device and our servers. Access to personal data within our organisation is strictly limited to authorised personnel who require it to perform their duties.

Third-Party Links

Our website may contain links to external sites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies independently before submitting any personal information.

Changes to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make material changes, we will notify you via email or a prominent notice on our website. Your continued use of the SloTornadoCasino platform following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to get in touch with us. You can reach our support team at any time via live chat on our website or by emailing us at support@slotornado.com. We are here to help and will respond to all privacy-related enquiries promptly.